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Get in touch to find your perfect solution

How much will I pay for the Starter/Team plan?

Sales

Website visitors are your most engaged customers and prospects. Instead of asking them to fill out a form, stand out from the crowd by delivering highly personal customer experiences and engaging people in conversations that convert.
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Feedback

To get real feedback from customers, you need to make it super easy for them to talk to you - and ask them at the right time. With telbee, you can ask for feedback at just the right moment - after checkout on your website, by email or as a QR code on their receipt. And all they have to do is talk!

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Support

Instead of waiting on hold or in a queue, let your customers simply say what they want, get on with their day and hear back from the right person. With voice messaging for customer support, your customers can feel personally cared for. When you show them you value their time, they’ll value you back!

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Pay monthly

Pay yearly

3 months free!

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Free

1 inbox user

Great communication starts here!

60 voice minutes / month

60 transcription mins / month

1 month of messaging history

1 month of history

What you get

Receive voice messages - voxes - via your website, social media, email and more...

Max. recording length 1 minute

Reply by voice

Collect contact details / generate leads

Automatic transcription

Choose channel language

Starter

1 inbox user

Unlimited usage
More customisation

Unlimited voice messaging

Unlimited transcription

Up to 6 months of history

1 month of history

Up to 1 year of history

Everything in Free, PLUS

Customise colors, logos and styles for voice channels and notification emails

Choose maximum recording length - 15 seconds to 15 minutes

Choose which contact details to collect

Download voxes as mp3's

Share voxes by URL / embed code

Get mp3's & transcriptions by email

Pro

2 users included
+ add up to 1 more

Inbox collaboration
Advanced features

Unlimited voice messaging

Unlimited transcription

Up to 1 year of history

1 month of history

Unlimited history

Everything in Starter, PLUS

Shared and team inboxes - Claim and assign conversations

Set user account permissions

Set an onward link after sending

Add text, images & links to voxes

Choose recording bitrate

Allow mp3 upload option

Split screen - Show page/doc next to recorder to guide users

Team

6 users included
+ add unlimited

Voice messaging for the whole team

Unlimited voice messaging

Unlimited transcription

Unlimited history

1 month of history

Unlimited history

Everything in Pro, PLUS

Auto-assign voxes to your team members

Set channels to auto-deactivate

Fast channel duplication

Ability to create more than 2 inbound channels -

Send voxes to team members

Zapier (beta access)

Access developer features -

Compare plans and features

All paid plans come with unlimited voice messaging and transcription, subject to fair use. If you might need more than 1,000 mins/month please get in touch
All plans come with 2 active inbound vox Channels. If you need more Channels please get in touch

Compare
Plans

Free

Get started

Starter (20% off)

choose later

Pro

choose later

Team

choose later

PLAN ALLOWANCES AND LIMITS

User limit

max. 1 User

max. 1 user

2 Seats included

6 Seats included

Add more Users?

up to 1 more user
@ $15 per month -
(25% off on yearly plans)

As many as needed
@ $8 per seat/month -
(25% off on yearly plans)

Vox minutes

60 mins. / month

unlimited

Transcription minutes

60 mins. / month

unlimited

Top up minutes

Anytime -
‍see top up prices

Active Inbound
Vox Channels

max. 2 active
Vox Channels

2 active
Vox Channels

Add more Vox Channels?

yes - contact us

Data retention

1 month

Choose policy -
1 mo. / 3 mo. / 6 mo.

Choose policy -
1 month to 1 year

Choose policy -
1 month to unlimited

Team onboarding

Dedicated onboarding support (10+ users)

BASIC FEATURES

Create voice recording plugins for your website

Trigger voice recorder via a button/tab

Trigger voice recorder via own buttons

Embed recorder on page

Create Vox recording Pages to simply link to

Collect contact details from visitors

Receive voxes in a voice Inbox

Convert to text - read as well as listen

Send voice replies ('vox replies')

Deactivate Vox channels you no longer need

Automatically append customers' contact details

Receive voxes as mp3 attachments and/or transcribed text in email notifications

Get high-priority in-app support

VOX CHANNEL CUSTOMISATION

Add your logo or banner image to your Vox pages

Choose your brand colours

Choose channel container settings

Set default language for prompts and emails

Customise Vox channel text and prompts

Set GDPR compliant fields/links

Set maximum recording length for inbound voxes

1 minute

Choose max. length
15 secs - 15 mins

Set your brand name and avatar for email notifications

defaults: talk to us / telbee logo

Customisable 'Contact Details' form

Hide 'Contact Details' page

Choose transcription settings

Set transcription language for voxes

Advanced Channel customisation

Set onward links

Create a split screen channel

Set recording quality for inbound voxes

Allow mp3 upload

Auto-assign voxes

Auto-star voxes

Auto-deactivate channels

Duplicate channels

INBOX FEATURES

Convert voxes to text on demand

Flag voxes

Download voxes as mp3

Generate sharing links for individual voxes

Add links/images/text to your vox replies

Track when vox replies have been listened to

Track how many times they've been listened

MULTI-USER FEATURES

See all team activity in shared inbox

Claim voxes (reply yourself)

Assign voxes to team members

Set user permissions

‘Star’ (favourite) voxes

Reply from shared inbox

Team Voxing

INTEGRATIONS & ADD-ONS

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

How much will I pay for the Starter/Team plan?

Your questions answered

What's a Vox Channel?

Vox Channels are how you receive voice messages and other audio from your customers via the web, directly into your telbee voice inbox. Plugin Channels allow your visitors to record voice notes for you from your website pages - no downloads or sign ups required. You customers click on a button, record their message and get on with their day. Vox Pages are standalone web pages (hosted by us) that you can link to from anywhere. You can include the URL in newsletters, onboarding emails, on your social media pages, in your email signature, or even on product packaging via our handy QR codes. Everything about your Vox Channels can be customised to suit your brand colours, messaging and use case.

What are Vox minutes?

Vox Minutes are used to receive voice notes (voxes) via your inbound Vox Channels, and to send replies back as voice notes from your inbox. Minutes for the voice messages you send and receive are counted rounding up to the nearest second. You can see your balance at any time by logging into your account.

What are transcription minutes?

Transcription minutes are used to convert voice notes to text. You can transcribe voxes on-demand from your inbox or automatically if you set your Vox Channel to do so. This way you can read for speed and listen for understanding and context. Transcription minutes are counted rounding up to the nearest 15 seconds. Your balance is shown live in your account.

How are plan minutes calculated & used?

Each Plan includes a monthly allowance of vox and transcription minutes. Plan minutes used in the past month are topped back up each month to your plan allowance on the anniversary of your subscription (or your registration for the FREE plan). ie: 20 vox minutes on Free plan - 15 minutes used in the past month = 15 minutes topped up.

What if I run out of minutes on my plan?

If you run out of minutes on our Free plan, you won't be able to send or receive voice messages, or convert voice messages to text until your monthly plan minutes are reset, or you switch to a plan with unlimited minutes.

Are vox and transcription really unlimited on paid plans?

We top up paid accounts by default to 1,000 vox and transcription minutes monthly, which is enough for 99% of our customers. If you are approaching this limit and need more we will be happy to add further for genuine usage, though reserve the right not to do in cases of unfair usage (such as spam).

Can I add my team members?

Our Free and Starter plans are single user accounts. To add your team, upgrade to the Pro plan (for 2 or 3 users) or the Team plan, which comes with 6 seats included. If you want to add more than 6 team members you can buy additional seats for them. If a team member is no longer using a seat, you can deactivate them and assign the seat to a new team member, or simply delete their access altogether. You can reduce your unused seat subscriptions at any time by contacting us.

When will I be billed?

Monthly plans are billed on the 1st day of each month. Yearly plans are billed each year on the 1st day of the month in which you started the subscription. Initial pro rata payments for new seat subscriptions on your chosen plan, as well as any paid top-ups, are billed immediately. Monthly/yearly invoices are sent by email to your registered email address and itemised usage is available to be viewed/downloaded from within your account.

Can I upgrade my plan anytime?

Yes - you can upgrade your account at any time from within your account. Any unused credits under your current subscription will be applied to your new subscription.

How do I delete my account and cancel subscriptions?

Hopefully you won't want to! But we've made it really easy, and GDPR compliant, for you to do so. Just click on the red "Delete Account" button in your Account Settings. Any further payments will be stopped, and all your data deleted - no questions asked.

Are you GDPR compliant?

Yes. Your right to privacy and the security of our systems is of utmost importance to us. To review our full privacy policy and terms, please click here.

Choose your plan

Free

Starter

Pro

Team

Our Free plan is free for life

Compare plans and features

Compare Plans

Free

Starter (20% off)

Pro

Team

User limit

Add more Users?

Vox minutes

Transcription minutes

Top up minutes

Active Inbound Vox Channels

Add more Vox Channels?

Data retention

Team onboarding

Create voice recording plugins for your website

Trigger voice recorder via a button/tab

Trigger voice recorder via own buttons

Embed recorder on page

Create Vox recording Pages to simply link to

Collect contact details from visitors

Receive voxes in a voice Inbox

Convert to text - read as well as listen

Send voice replies ('vox replies')

Deactivate Vox channels you no longer need

Automatically append customers' contact details

Receive voxes as mp3 attachments and/or transcribed text in email notifications

Get high-priority in-app support

Add your logo or banner image to your Vox pages

Choose your brand colours

Choose channel container settings

Set default language for prompts and emails

Customise Vox channel text and prompts

Set GDPR compliant fields/links

Set maximum recording length for inbound voxes

Set your brand name and avatar for email notifications

Customisable 'Contact Details' form

Hide 'Contact Details' page

Choose transcription settings

Set transcription language for voxes

Advanced Channel customisation

Set onward links

Create a split screen channel

Set recording quality for inbound voxes

Allow mp3 upload

Auto-assign voxes

Auto-star voxes

Auto-deactivate channels

Duplicate channels

Convert voxes to text on demand

Flag voxes

Download voxes as mp3

Generate sharing links for individual voxes

Add links/images/text to your vox replies

Track when vox replies have been listened to

Track how many times they've been listened

See all team activity in shared inbox

Claim voxes (reply yourself)

Assign voxes to team members

Set user permissions

‘Star’ (favourite) voxes

Reply from shared inbox

Team Voxing

Showcases

Zapier integrations

Custom integrations

Custom recording clients

Custom workflows

Free

Starter (20% off)

Business

Clones

Categories

User Limit

Compare
Plans

Active Inbound
Vox Channels

Have more questions or need
help choosing the right plan?

Get in touch to go Pro
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